Dynamically Increasing Cyber Security

The Company: A Fortune 500 Company

The Issue:
The Board of Director’s number one priority was to protect the company from cyber-attacks in order to ensure national security.  Their current response time to cybersecurity attacks was too long and put the company at risk for a security breach.  Additionally, there was no set process for handling cyber-attacks, each employees did it differently, making tracking and reporting a challenge.


The Role of Alden Management Consulting Group:
Alden Consulting Group worked with senior management to select a group of employees from across the IT Department.  Using our customized process-improvement methodologies, the team reviewed the current process; and developed and implemented a new process within 45 days.  The new process dramatically reduced response time to cyber incidents.  It included real-time reporting which helped senior leadership and the Board of Directors reduce this area from very high risk to medium risk.



  • Response rate decreased from 24 hours to 48 minutes
  • Closing tickets decreased from 13 days to 2 days
  • Centralized process to one highly visible department
  • Increased security
  • Standardized suite of diagnostic tools
  • Real time reporting implemented
  • Savings…priceless


"Cybersecurity is our number one priority.  It’s not a matter of if, but when will it happen.  I know this new process increases our security and better protects the company"