In today’s business, the supervisor or team leader is the main link between the organization’s goals and the people who are responsible for the daily activities that make those goals a reality. Because of the necessary and integral role that this position plays, it is obvious that good supervisors and team leaders are key to the success of any organization.
Many decisions required every day in this role affect profits, productivity, and service levels, as well as attitudes and morale. With a role and function of this magnitude, it would seem logical that the process of becoming a supervisor and team leader would require years and years of training. However, most supervisors and team leaders have had little or no training in the required skills. Almost universally, today’s supervisory force is made up of men and women who have been promoted from being a super-worker to being a supervisor or team leader.
Critical Issues Addressed In this Process:
- Framework of Management
- The Manager as a Leader
- Goal Setting for Success as a Manager
- Decision Making
- Management Communications
- Performance Appraisal
- Managing Your Time
- Developing Subordinates
- Dealing with Negative Behavior
Outcomes from this Program Include:
- Dynamic Teams
- Lowered Costs of Doing Business
- Strengthened Individuals' Performance
- Motivation to Perform
- Increased Revenues
- Increased Profitability
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