Seminars

We provide one-hour to full day seminars, as well as key note speeches on a variety of topics.  Please Contact Us for a free consultation.  Let us show you how we can motivate your organization.

Seminar / Key Note Topics Include:

Customer Service / Loyalty

  • Achieving Service Excellence
  • Building Customer Loyalty
  • Conflict Resolution
  • Connecting with Your Customer
  • Handling Customers' Complaints
  • How to Make Your Customer Feel Special
  • Service Recovery
  • Telephone Customer Service
  • Working with the Internal Customer

Employees

  • Dealing with Difficult People
  • Emotional Intelligence in the Workplace
  • Empowering Your Workforce to Think More Creatively and Innovatively
  • Innovation Challenges

Leadership

  • Leadership
  • Leaders Know Where They Are Going
  • Listening
  • People Smarts
  • Successful Leaders
  • Team Building Pitfalls Leaders Face

Strategy

  • The Importance of Communicating Company Goals

Trends

  • Generational Mix in the Workforce
  • The Effects of Trends in the Workplace
  • Trends in the Workplace that Every Leader Needs to Know

Human Resources

  • Interviewing Skills
  • Anti-Harassment Training
  • EEO Guidelines for Hiring, Advancement and Termination
  • Effective HR Practices
  • Establishing an Affirmative Action Program
  • Diversity
  • ADA and the Obligation to Reasonably Accommodate
  • Understanding the Interplay between the ADA, FMLA and Worker's Compensation Law
  • Negotiating and Administering a Union Contract
  • Maintaining Employment-At-Will Status
  • Maintaining a Non-Union workplace
  • Discipline, Discharge and Documentation
  • Conducting Workplace Investigations
  • Violence in the Workplace
  • Maintaining a Drug-Free Workplace
  • Effective and Legal Hiring and Interviewing Practices
  • How to Prepare Performance Evaluations Legally
  • Complying with Wage and Hour Laws
  • Understanding and Implementing Federal and State Overtime Requirements
  • Mass Layoffs and WARN Compliance
  • Immigration Law Compliance
  • Benefits Law Compliance
  • Employment Law Overview
  • Effective HR Practices
  • How to be a Good Supervisor

Alden Management Consulting Group is a professional business analysis and business consulting firm.